Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Best Social Casinos — whether that is a correction to one of our sweepstakes casino write-ups, a question about how Sweeps Coins redemption works, or a partnership enquiry. Below you will find how to contact us, what we can and cannot help with, and what happens after your message lands.
How to Reach the Editorial Team
Email is the only channel we monitor. Write to [email protected] and put the subject in the subject line — "correction", "state availability", "partnership", and so on. We read every message and aim to reply within two business days. Busy periods can stretch that, but nothing gets deleted unread.
A few details help us answer properly the first time:
- The page you were reading — our site covers a lot of operators, and knowing which one you mean saves a round trip.
- Your state — eligibility, redemption options and age minimums all differ by state, so an answer without it is guesswork.
- What you already checked — if you have read the operator's official rules or terms and something still does not add up, tell us what it said.
Please do not send screenshots of account balances, ID documents, card numbers or anything else sensitive. We have no way to act on them and no reason to hold them.
What We Can Help With — and What We Can't
We are an independent comparison and review publisher. We do not operate any social casino, hold anyone's account, process coin purchases or approve prize redemptions.
| Write to us about | Go to the operator instead |
|---|---|
| Corrections to our reviews, ratings or rankings | Account verification (KYC) status and document uploads |
| How the dual-currency sweepstakes model works in general | A specific redemption that has not arrived |
| Questions about our review method or editorial independence | Locked, limited or closed accounts |
| Suggestions for operators or topics to cover | Disputed game outcomes or coin balances |
| Advertising, affiliate and partnership enquiries | Self-exclusion and account-closure requests |
| Accessibility problems with our pages | Purchase refunds and payment disputes |
If your issue sits in the right-hand column, contact the operator's own support first and keep a copy of what you sent. Most publish a complaints procedure inside their terms and conditions, including how long they have to respond and what to do if you are not satisfied. If an operator ignores a documented complaint, we do want to hear about it — that kind of report feeds directly into how we rate a site.
Reporting Something We Got Wrong
Sweepstakes promotions change constantly. Welcome bundles are revised, redemption minimums move, states get added or dropped, and payment options come and go. Our pages carry a fact-check date — the current one is Sep 26, 2026 — but an operator can change its official rules the day after.
If you spot a discrepancy between what we published and what a site's terms actually say, send us the page, the operator, and ideally the line from their rules. Corrections are made at the top of the queue, and we update the fact-check date when a page is revised. Nothing on this site is advice about whether a particular platform is lawful for you to use in your state — that depends on your own state's rules and the operator's terms, and those are the documents to read before you sign up.
Questions Readers Ask Us Most
Rather than answer the same thing privately over and over, here is what comes up most often.
"Do I have to buy coins to take part?"
No. Legitimate sweepstakes casinos run on a no-purchase-necessary basis. Gold Coins are the play-only currency with no prize value; Sweeps Coins are the promotional entries that can, subject to the operator's rules, be redeemed for prizes. Coin packages are sold as purchases of Gold Coins, with Sweeps Coins attached as a free promotional bonus. There is generally also an alternative method of entry — commonly a mailed request in a specific format — set out in the official rules. If a site does not publish one, treat that as a red flag and tell us.
"Why does redemption take longer than I expected?"
Because approval is a sequence, not a button. Sweeps Coins usually have to clear a promotional playthrough requirement before they are eligible. Then identity verification has to be complete — government photo ID, sometimes proof of address, with the details matching the account name. Then the redemption has to pass the operator's review, and only then does the payment rail (ACH bank transfer, and in some cases a card or gift-card option) add its own processing time. Minimum redemption thresholds and daily or weekly caps apply at most operators. Any claim of instant cash-out should be read against the operator's own stated timeframes.
"Can I use this site from my state?"
Availability varies by state and changes often. Some states restrict or prohibit sweepstakes casinos, some have seen enforcement action, and operators also exclude states on their own initiative to manage legal risk. Every platform publishes an eligible-states list and a minimum age — 18+ at many, 21+ at some, or 21+ only in certain states. Geolocation checks enforce it at signup and at redemption. Check the operator's current list before registering, not ours alone.
"Are prize redemptions taxable?"
They may be. Prizes redeemed from a promotional sweepstakes can carry federal and state tax obligations depending on your circumstances. Keep records of what you redeemed and when, and consult official IRS guidance or a tax professional. We cannot advise on individual tax situations.
Partnership, Advertising and Commercial Enquiries
Some of the links on Best Social Casinos are commercial, and we may earn a commission when a reader signs up through one. That arrangement does not buy a position in our rankings, a rating or a favorable sentence. Operators are assessed on the same criteria whether or not there is a commercial relationship: published redemption minimums and processing times, how clearly the official rules and terms are written, state eligibility disclosure, the breadth of the game library across slots, table-style games and live dealer rooms, the availability of a genuine no-purchase entry route, and the quality of customer support and complaints handling. We research and verify published information; we do not claim to have tested gameplay or completed redemptions ourselves.
Operators currently covered on the site include Spinblitz, Lone Star, Casino.Click, SplashCoins, Free Spins, Lucky.me, Crown Coins, Crash Duel, Spree and Mr Goodwin. If you represent one of them, or another platform you think we should look at, the notes below explain what we ask for.
Spinblitz
Spinblitz sits at the top of our list with a 10.0 editorial rating, largely on the strength of a clearly presented signup route and a headline promotion — 100 Million Gold Coins with the BLITZ JACKPOT — that is easy to read against the official rules. Gold Coins of that scale are play-only currency and carry no prize value, so the number is a measure of play time, not of anything redeemable. Reader questions we get about Spinblitz mostly concern how the jackpot mechanic interacts with Sweeps Coins eligibility; that detail belongs in the operator's terms, and we will point you there rather than paraphrase it. Limitation: a Gold Coin-led welcome offer tells you very little about the redemption experience, which is what most readers writing to us actually care about.
Lone Star
Lone Star earns a 9.9 because its welcome offer — up to 500,000 GC and 105 free SC — splits the two currencies out plainly, which is exactly the disclosure we want to see. The free Sweeps Coins component is the part with potential prize value, and it will be subject to playthrough, verification and the operator's redemption minimum before anything can be redeemed. Limitation: "up to" figures usually mean the full amount is tiered across staged purchases, so the headline is rarely what a brand-new account starts with. Read the tier table before assuming otherwise.
Casino.Click
Casino.Click rates 9.7 and is the one readers most often contact us about for its smaller-scale entry offer: 150 extra coins and 10 free spins. That is a modest starting package by the standards of this list, but a low-commitment one, which suits people who want to see the interface and the game selection before deciding anything. Limitation: free-spin promotions are normally locked to named titles and carry their own wagering conditions, so the spins are less flexible than a coin grant of equivalent headline value.
SplashCoins and the rest of the list
SplashCoins (9.6) leads with a 200% welcome offer, Free Spins (9.6) with 950,000 GC plus SC 75 and 20 free spins on Gorilla Slot, Lucky.me (9.6) with a 40,000 GC and 40 free SC bundle, Crown Coins (9.4) with a 150% welcome bonus, Crash Duel (9.2) with 200,000 GC plus 100 free SC, Spree (9.1) with 25,000 GC, and Mr Goodwin (9.0) with 125,000 free coins on signup. Percentage-based offers apply only to a qualifying coin package purchase, so they are not comparable with a flat signup grant. Every one of these is subject to state eligibility, age minimums, verification and the operator's own redemption terms.
Responsible Play and Support Contacts
If your message is about your own play, or someone else's, say so and we will reply with resources rather than promotions. Casino-style games are chance-based and outcomes are never guaranteed, whatever currency is involved. Most operators offer purchase limits, cooling-off periods and self-exclusion inside account settings, and device-level blocking software is available independently of any platform.
- National Council on Problem Gambling — operates the national helpline and chat service, free and confidential.
- Gamblers Anonymous — peer support groups, in person and online.
- Your state's problem gambling program — many states run their own helpline and a state self-exclusion register.
We will not pass your details to an operator or a third party in order to answer a message of this kind.
Before You Write
Most questions we receive are answered faster by the operator's official rules than by us — redemption minimums, coin expiration dates, promotional restrictions and excluded states are all in there. If you have read them and something is still unclear, or if you think we have published something inaccurate, that is exactly the message we want. Readers outside the US market we cover may find our overview of casinos operating outside the GamStop scheme in the UK more relevant than our state-by-state coverage here.
Send what you have to [email protected]. A real person reads it, and you will get a real reply.